| • No picture, no power, snow, ghosting, a rolling picture, no sound. • Length of problem? Are other electric devices in the room working? • Is this a problem on one channel, certain channels, all channels? • Do you have the same problems on other sets? • Has anyone been digging in your yard? • Has your power gone off? • Have you recently purchased a new TV/VCR? • I hear sounds from other channels. • My remote control doesn't work. • I'm only getting channels 2-13. • My TV is off by one channel with VCR hook-up. • My TV is off by one channel with a converter. • There has been an outage in the area and cable is still out. • I Have no sound with converter. No picture, no power, snow, ghosting, a rolling picture, no sound. Check if the TV set/converter are securely plugged into the outlet, they may have become disconnected. Check all cable connections; be sure they have not become loose or disconnected. Back to top Length of problem? Are other electric devices in the room working? They may have tripped a circuit breaker or blown a fuse. Check wall switches to be sure they are in the "ON" position. Back to top Is this a problem on one channel, certain channels, all channels? This is important to determine if it could be a network problem. Back to top Do you have the same problems on other sets? Check all connections to be sure they are tight. Back to top Has anyone been digging in your yard? If snowy reception, it is possible that the drop has been cut . A service call will be needed. Back to top Has your power gone off? This could be a programming problem. If necessary, have technician walk you through the auto programming. Back to top Have you recently purchased a new TV/VCR? It is possible that the newly purchased items are not hooked up correctly. If necessary, have technician walk you through the hook up procedure or visit our wiring diagrams. Back to top I hear sounds from other channels. Some TV sets are equipped with Stereo features. In such cases adjust the MTS (Multi-channel TV Sound) and SAP (Second Audio Program) switches so that the MTS is set to MAIN and the SAP is set to off. Back to top My remote control doesn't work. Make sure you are aiming the unit at the TV/CONVERTER. Check the batteries. Back to top I'm only getting channels 2-13. Set the TV/CATV switch to CATV STD MODE...not HRC or IRC. Back to top My TV is off by one channel with VCR hook-up. TV/VCR is probably not on Channel 3/4. Tune TV to correct channel. Back to top My TV is off by one channel with a converter. Check the number on the side of the converter and turn TV to this channel. Back to top There has been an outage in the area and cable is still out. Is the power on? Have you tried to reprogram your TV? Is the VCR off? Are you calling from home? (Sometimes customers call from work if the cable was out when they were getting ready for work). Back to top I Have no sound with converter. Check mute button on remote control for box. Make sure you are using the converter remote a not the television remote. Back to top |